Joystick Junkies clothing is made in an an environmentally friendly and socially responsible factory in Turkey. Our products are made for the fashion market, and so have a very high quality grade of fabric & production process. You can find out more information in Product Info. We believe you'll be very happy with your purchase. However if you're not, don't worry we have a no nonsense exchange or refund policy.

Returns & Refunds

Return or exchange an item*
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition** within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please notify us by email prior to sending your item back at RETURNS including your order number. We will then confirm your return by email. Once you have recived our confirmation email, please return the product to the address below: 

Joystick Junkies Returns
Ark-H Handling Limited, Unit 1 Kenneth Way, Wilstead Industrial Park, Wilstead, Bedford, MK45 3PD

Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please contact email us or ring +44 207 724 9243) quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

Distance selling regulations
Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from Joystick Junkies, for a full refund. Order cancellations must be made in writing, quoting your order number within 7 days to customer care or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

**Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Handle with care and do not apply any unnecessary force.

If you have any questions, you can at any time contact us via email, phone or post as follows;

Tel: +44 207 724 9243
Email
Post: Joystick Junkies, Charlcote House, 101 Crawford Street, London. W1H 2HP